Wholesale Catalog
 

Payment Policy

We accept payment by Visa, MasterCard, American Express, and Discover.

Sales Tax Charge

A Sales Tax of 7% will be charged for FL residents.

Shipments

Old Pine Candle ships to addresses within the United States. We do not ship internationally or to post office boxes.

Returns

Unfortunately we do not exchange candles based on personal fragrance preference. All sales are final unless there is a defect in the wick. All claims must be made within 10 days after receipt of the shipped goods. To avoid damage to items, please wrap returns securely before shipping them back to us. Please enclose the packing slip you received with your shipment. Old Pine Candle is not responsible for shipping charges on returns.

All refused orders are subject to 15% restocking fee and charged freight. Most carriers make 3 attempts to deliver orders before returning to sender. These orders are considered refused. No return of merchandise will be accepted and no credit issued without prior authorization. 




A copy of the packing slip and return authorization number is needed for all returns. 
If incorrect items are received, please call us and we will gladly help you with the return or exchange. For orders that are incomplete or damaged, we will replace the item with no additional shipping charges. 



On credit card replacements or exchanges, the original web order will be credited and the replacement or exchange will be recharged. 


We value your business and are truly committed to your satisfaction. Please contact us questions regarding our policy to exchange or return an item.

Prices, Terms, & Conditions

Current prices, terms and conditions are subject to change without notice. Product Warnings All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of Oils, Room Sprays, Candle Wax and their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics and painted items as they may cause damage and/or discoloration. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers.

Contact Info:
Old Pine Candle Company
313 W. Main St.
Wauchula, FL 33873

Phone: 863-767-0065 (Monday through Friday 10:00 am to 5:30 pm EST)
Fax: 863-767-0065
Email: info@oldpinecandlecompany.com